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Am I eligible for a courtesy car if my vehicle has been written off?

If you were involved in a car accident that has left your vehicle written off, you are probably wondering what to do regarding transport. Car accidents are traumatic experiences, but if you are left without a car, that can compound the issues you are facing. So, what are you supposed to do if your vehicle has been written off?

What does it mean when my car is written off?

When your vehicle has been in an accident, insurers will generally try to repair or replace any damaged components. However, if the damage is too severe or the costs of repair outweigh the vehicle’s value, it is determined to be a write-off.

In this instance, the insurance company will retain the car, and you will receive adequate compensation to cover the loss of your car. This situation is usually the case after a particularly bad accident or where replacement parts are deemed too costly to source.

Am I eligible for a courtesy car?

If you are classed as not at fault, then you will be entitled to a courtesy car from your insurer. This courtesy car should not affect your insurance policy, and the at-fault driver’s insurance will pick up any costs.

In a case like this, you should receive a like-for-like replacement for the duration of the insurance claim. This provision typically ends when a settlement between the two insurance companies has been reached and you have received adequate compensation.

In a situation where you are at fault, however, your insurance company might not be so quick to provide you with a courtesy car. This instance will depend on the policy, but generally speaking, if your insurance is on the hook as the at-fault insurer, they will not offer a courtesy car.

How can Not My Fault Car Hire help?

If you are dealing with a car accident that was not your fault, we can help at Not My Fault Car Hire. We will source a like-for-like replacement vehicle while your insurer is handling your claim. We can even deal with the insurance companies for you. Contact us today for more information.

5 common causes of traffic accidents in Australia

Road accidents are still common across Australia, with almost 1,200 people killed in road traffic accidents over the course of 2020. As a driver, it’s important to understand the most common causes of accidents on the road so that you can do your part to minimise risk for yourself, other drivers, and pedestrians.


Speeding is always dangerous, no matter how good a driver you think you are. It doesn’t just mean that you have less time to react if an unexpected hazard appears; it also gives you less control over the vehicle and means that accidents which do occur are more likely to be fatal. Keeping your speed down is the single biggest thing you can do to reduce your chance of accidents on the road.

Drunk driving

It should go without saying that drunk driving is incredibly dangerous. Alcohol dulls your reflexes and makes you feel less inhibited, which can also lead to speeding and dangerous driving. Never drive if you’ve been drinking, even if you think you can.


Most people don’t realise that the effects of driving when fatigued are similar to those when driving under the influence of alcohol; your reaction times are decreased and your alertness levels are low, which means you can’t always react to hazards as quickly as you should be able to. If you’ve been driving for a long time or you feel tired, take a break to rest.

Vehicle defects

It can be tempting to try and push your vehicle a little further even after you notice a fault, but this can be a fatal mistake. If your vehicle isn’t performing as it should, whether that’s defective brakes or smoke coming from your engine, don’t drive it.

How we can help

At Not My Fault, we are a provider of high-quality replacement cars across Australia. If you’ve been involved in a car accident that wasn’t your fault, you’re entitled to an accident replacement car to get you from A to B while your vehicle is repaired or replaced. Contact us today to find out more about how we can help you with our not at fault car hire services.

Not at fault accident replacement vehicles – you shouldn’t get the bill

If you’ve been involved in a not at fault car accident, you’re no doubt already dealing with all the inconvenience, worry and stress of the actual accident. On top of that, you might now be without a roadworthy vehicle while yours is in for repair. Not many people are aware that their insurance company won’t necessarily advertise their right to drive accident replacement vehicles.

That’s right – if you’ve been involved in a ‘not my fault’ accident, the at-fault person’s insurance company can be billed for your courtesy car hire.

What are the benefits of an accident replacement car?

Having access to an accident replacement car can drastically ease the stress of having your car taken off the road. Not having to pay upfront for the replacement courtesy car or chase an insurance company for reimbursement makes the whole process a walk in the park.

Remember, you shouldn’t be inconvenienced because someone else caused an accident! Let their insurance company foot the bill for your not at fault accident rental car. Having to cope with losing your transportation is not something that should be part of recovering from a ‘not my fault accident.’

What kind of accident replacement vehicle am I entitled to?

Accident replacement vehicles should be as similar as possible to your own damaged vehicle, yet how often do you hear about someone who’s been handed the keys to a tiny three door hatch when they usually drive a station wagon? At Not My Fault, we understand this, and ensure you aren’t shortchanged when it comes to a replacement vehicle.

If you’re here because you’ve experienced an ‘it’s not my fault accident’ then don’t despair. Not at fault car hire is our speciality. We’ll ensure you get a like for like replacement vehicle while you’re dealing with repairs and your car insurance claim, and we’ll deal with the other party’s insurance company so that you don’t have to foot the bill.

Contact us today and let one of our friendly consultants get you back on the road again in a vehicle that matches the one you had damaged.

Haven’t been driving for a while? Here’s what you need to know

We don’t just mean for a week or two. If you haven’t been behind the wheel for a substantial period of time, it can seem quite daunting to get back into the routine of efficient driving. Here are a few tips from those who’ve gone through such an experience…

Introduce yourself to the vehicle!

It might be a new car to you – or not. Introducing yourself means taking time to find that comfortable yet controlled driving position, adjusting the seat as necessary. Once set, take time to align the mirrors and other manoeuvrable controls to best suit you. Carefully learn, or relearn, the positioning and use of all the key controls.

Know the where and how of your journey

This means both refamiliarising yourself with the laws of the road, and carefully planning the first longer journey (see next point) you plan to take. It’s possible, even if your destination is known to you, that new traffic requirements or access amendments may have been added to an old, familiar route.

Start off with a short, sweet trip

We don’t mean to a local ice cream parlour, although… simply aim for a few short, easily manageable and familiar journeys to get you back into the swing of things. Drive slowly and conservatively, and use your observational skills to help build your driving confidence back up to past levels. You might take an experienced driver as a passenger – not necessarily to instruct as you go, but maybe to feed off their relaxed confidence next to you, and to offer you a few helpful points at journey’s end.

Sadly, accidents are still happening

No matter how careful you are, not-your-fault accidents can still happen. If you are an innocent victim of such an event, and your car has to go into the repair shop, it’s important that you contact our team here at Not My Fault (Australia’s No.1 car accident replacement service).

In such circumstances, under Australian Law, you are entitled to a replacement courtesy car. As soon as you safely can, contact our expert team on 1800699034.

Three driving behaviours to stay well back from

We know that, in general, driving too close to a vehicle in front, whether at good speed on a busy road, or right behind them in slow-moving queues, is to be avoided. However, understanding what is too close is not always an exact science. Here are three behaviours from drivers you might be following that should be given a wider berth than normal…

The brake basher

This is the person in front of you who you have spotted tends to brake both late and severely. There is a further behaviour that can easily cause an accident. This is when a driver thinks they are being tailgated and slams their brakes on to ‘give that fool behind a shock’. However daft and dangerous such behaviour is, staying well back is the best deterrent to take.

The sudden swerver

A driver in front who is not paying attention is a danger to you. Recognise the signs: this person swerves to avoid a hazard they should have spotted in good time. Not only is their initial action a poor choice, but it’s also likely that they might over-compensate when they then attempt to return to their original driving lane. It’s wise to stay well back, even if they appear to be driving in a different lane than you are on major roads.

The lane leaper

This is the driving version of a person who tries to jump queues in shops and other locations! The previous fault was a late reaction response, this is a deliberate behaviour – often accompanied by lack of signalling or other vehicle awareness. It’s a ‘spot a gap and jump in there’ behaviour. Depending on the road width, this might involve crossing multiple lanes. It’s equally dangerous when entering a main road from a side street in this way. It’s important to keep a watch for such possibilities.

If you are caught in a not your fault accident, get in touch!

However careful a driver you are, accidents can happen to you. When you are not at fault, and if your car is repair shop-bound, Australian Law says you are entitled to a replacement courtesy car. So, keep our number with you and call our team at Not My Fault as soon as it’s safe to do so. Our number is 1800699034