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When we are contacted by drivers who have been involved in an accident that was not their fault, it’s often through a recommendation from a family member, friend, or work colleague. It’s often the case, therefore, that they aren’t completely certain about key aspects of the service we can offer. Here are four (pleasant) surprises we often talk them through…

1. They are entitled to a courtesy replacement vehicle

After a not at fault car accident, it’s actually the law of the land that you are entitled to a replacement vehicle. This is often not advertised by insurance companies because the insurers for whoever was to blame have to pick up the costs for the provision for such replacement courtesy cars.

2. The replacement car should be a close match to their own damaged one

Callers who do know that they are entitled to a replacement vehicle often expect that they will only receive the smallest, most basic, car, but it’s not so. Our aim, here at Not My Fault, is to closely match the replacement to the original. The idea is to allow drivers to carry on with their daily life by causing as little disruption as possible.

3. Courtesy replacement vehicles are also available even if their own vehicle has been written off

When people contact us in this instance, our professional team will also advise the length of time during which they will have use of their replacement vehicle.

4. We offer a drop-off and pick-up service

Many callers expect to have to make a journey to a specific location to collect their courtesy replacement vehicle. This is not necessary; our helpful team can organise delivery of the replacement to the repair shop where they have taken their own car. Once repairs are complete, we can also pick the courtesy car up from the same repair shop location.

Remember this number: 1800699034

Please take a moment to add our Not My Fault contact number to your mobile or another device. Then, should trouble arise, you can quickly make that call and set us to work on your behalf. Of course, if you prefer, you can also contact us by completing our Apply Online Now application form on this website.

Car accident damage is vital in completing the puzzle after a collision. The location, severity, and type of damage on a vehicle can significantly help with investigations. Here are four ways car accident damage can determine the driver at fault.

1. Rear-end crash

In a rear-end crash, the back side of your vehicle will be damaged, and the front of the car behind you will have damages. The vehicle at the back is often at fault for failing to keep enough stopping distance. You may be validated to say that you were in a not my fault accident and get a replacement courtesy car, while your car gets fixed.

2. Damage on the left passenger side

You may find damages on the left passenger side of your car and the front end of the other car. However, the damage alone may not sufficiently prove fault. The lights are critical in determining the party that had a right of way. If you turned left when your light was green and the other motorist ran a red light, then they are at fault. You can get an accident replacement car as the other driver takes responsibility for the damages.

3. Extent of damage

Minor damage may be an indication of an offending driver that was not over speeding and had nearly enough time to finish braking. Severe dents, on the other hand, could mean that the other vehicle was being driven at high speed at the time of the accident. This could prove negligence, recklessness, intentional misconduct or strict liability on the part of the other driver.

4. Type of damage

Investigators can determine the positioning of the two vehicles right before the accident, based on the dents. Scrapes indicate the directions that the cars were moving in relation to each other and the parts that came in contact with each other. If it is proven that you were driving on the right lane when the collision occurred, then you have every right to drive accident replacement vehicles.

Not My Fault has an accident replacement vehicle for you if the accident wasn’t your fault. Call us today for a rental car, to reduce the inconvenience while your car is under repairs.

So you’re in the wrong place at the wrong time and through no fault of your own, you’ve found yourself in a car accident. After ensuring your safety and contacting your insurance company (if you have one) you need to get back on the road as soon as possible. Before you call a regular car hire agency, consider contacting Not My Fault car hire.

Wide range of accident replacement cars

At Not My Fault, we have a large fleet of accident replacement cars to cater to all kinds of drivers. Our fleet includes micro cars, luxury cars, utility vehicles, vans and SUVs. We will ensure that we supply you with a similar make or model, or a vehicle of equal quality, while your car is being repaired.

24/7 application process

At Not My Fault, we know that car accidents can happen any time of the day or night. That’s why our website includes a 24/7 quick application form. Simply provide us with your name, contact details and your car’s make, model and year and we will get back to you as soon as possible. Make sure you have the location and approximate time of the accident, and the other vehicle’s registration plate, phone number and licence details at the ready to speed up the process.

100% Australian owned and operated

Not My Fault car hire is proudly Australian owned and operated and are committed to protecting the rights of all Australians. Under Australian law, anyone involved in a not at fault car accident is entitled to a replacement car (even though insurance companies keep this quiet). We will supply you with a replacement car and give you free advice on how to claim with your insurance.

Replacement car insurance

The last thing you want after a car accident is another accident in your replacement car. Luckily, Not My Fault car hire has you covered. We supply replacement car insurance with all of our replacement rentals so you can rest assured that you’re covered in any event.

Interested in our accident replacement vehicles? Give us a call today to find out more about our not at fault car hire services.

Imagine you’re preparing food at home and accidentally cut your finger. It’s very slight so you simply stick a plaster on it and life goes on. However, if you were to smack your head quite hard on a door frame and also sustain a small cut, that might not be all the damage done. You’d be wise to visit a doctor or local hospital to check and ensure that no internal damage has been caused.

It’s the same with a ‘not my fault’ accident

If you find yourself in such a situation, then moderate to severe damage to your vehicle is likely to be obvious. Your airbags have probably been deployed, a windscreen might be smashed, a door seriously dented. But what about that damage you can’t see?

A key example of this are the bumpers on modern vehicles. Made of plastic, they can absorb a level of sudden impact and sometimes simply pop back into shape. You inspect them and are relieved that no harm has been done. However, underneath that bumper bar are plastic brackets, bar absorbers and clips which could also have sustained a level of damage. This is why it is always wise to have your vehicle carefully examined by qualified experts at a Repair Shop.

One reason why people might not take action

In a word: hassle. But the safety of your vehicle might have been compromised in ways that you can’t immediately see. You need your vehicle to live your life, get to work, take kids to school and so on. The good news is, that under Australian Law, after a not your fault accident you are entitled to a replacement courtesy car. Therefore, you can make sure your own vehicle is still roadworthy but also carry on doing what you need to do and being where you need to be.

Allow us to help you obtain that accident replacement vehicle

Our experienced team here at Not My Fault can quickly swing into action to keep you on the move until your car is checked and repaired as necessary. Our number is 1800699034; keep it with you and if that unfortunate not your fault accident happens, give us a call as soon as you can.

A not at fault car accident can total your car, but it can also cause pain and injury to your body. If you find yourself suffering from whiplash after a car accident, there are some things you can (and should) do to ensure fast healing and adequate compensation.

1. Document everything

In a not my fault accident, you need to make sure to document everything. The best way is with a police report. While your injury might not feel serious, the police will make sure that everything is recorded as it actually happened. If you just exchange insurance details with the other person, they might later blame you, or they might not have appropriate insurance to cover your damages and injuries and you will be left having to pay for everything yourself, or with the difficult prospect of proving your case without police help.

2. See a medical professional

If you have any neck pain at all after your accident it is important to see a medical professional as soon as possible. Chiropractors are spine specialists who are well equipped at diagnosing whiplash symptoms. When you are found to be not at fault, the at fault driver will be liable for your medical costs, and hopefully they will have sufficient insurance with a quality company that can reimburse you promptly.

3. Don’t drive right away

While you might be tempted to drive right away, you should take the necessary time away from the wheel to avoid extra strain and worsening the injury. Even if you receive an accident replacement car, if possible you should ask a friend or family member to drive you until you have seen a medical professional and have their clearance to drive again. Neck injuries such as whiplash need to be treated very specifically, and the continued strain of turning your head could make your situation worse.

When you experience a not at fault accident, it is important not to only think about your car, your accident replacement car, and your bank balance. Make sure to pay attention to your body, and to treat your whiplash properly so you aren’t faced with serious implications down the track.