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If you’ve been in an accident and another driver was to blame, you may be wondering how to go about getting a replacement car and who’s responsible for paying the fees. At Not My Fault, this is what we specialise in, and we aim to make the process as straightforward as possible.

What exactly is a courtesy car?

A courtesy car is the car you’re given to replace your own damaged one while it gets repaired in the shop. It is brought to you wherever is convenient and can be collected from you as soon as your own car’s repairs are finished.

After all, you shouldn’t be forced to use public transport or bother friends and relatives for lifts when it’s not your fault that you’ve been left without a car.

What kind of courtesy car are you entitled to?

If the car accident you were involved in wasn’t your fault, you have the right to be given a like for like replacement courtesy car. That means that the car you’re given should be roughly the same size, style, energy-efficiency level and number of seats as the car you were driving previously, so that you’re able to get on with the groceries, school run and work with no disruption.

If you owned a van or people carrier, that’s exactly what you should be provided with.

Who pays for the courtesy car?

Because you were not at fault in the original car accident, the responsibility of paying for the courtesy car is not in your hands. Instead, the payment is settled between the at fault party or their insurance company and the car rental service.

You simply need to provide as much detail as you can about what happened during and after the crash, which will be used by the insurance company as ‘credit hire’ for the car.

Being in a car accident is incredibly stressful, but with Not My Fault, the process of getting a courtesy car is hassle-free. Inconvenience is kept to a minimum and you can trust that you will be given a courtesy car that meets your needs. Contact us to find out more.