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When we are contacted by drivers who have been involved in an accident that was not their fault, it’s often through a recommendation from a family member, friend, or work colleague. It’s often the case, therefore, that they aren’t completely certain about key aspects of the service we can offer. Here are four (pleasant) surprises we often talk them through…

1. They are entitled to a courtesy replacement vehicle

After a not at fault car accident, it’s actually the law of the land that you are entitled to a replacement vehicle. This is often not advertised by insurance companies because the insurers for whoever was to blame have to pick up the costs for the provision for such replacement courtesy cars.

2. The replacement car should be a close match to their own damaged one

Callers who do know that they are entitled to a replacement vehicle often expect that they will only receive the smallest, most basic, car, but it’s not so. Our aim, here at Not My Fault, is to closely match the replacement to the original. The idea is to allow drivers to carry on with their daily life by causing as little disruption as possible.

3. Courtesy replacement vehicles are also available even if their own vehicle has been written off

When people contact us in this instance, our professional team will also advise the length of time during which they will have use of their replacement vehicle.

4. We offer a drop-off and pick-up service

Many callers expect to have to make a journey to a specific location to collect their courtesy replacement vehicle. This is not necessary; our helpful team can organise delivery of the replacement to the repair shop where they have taken their own car. Once repairs are complete, we can also pick the courtesy car up from the same repair shop location.

Remember this number: 1800699034

Please take a moment to add our Not My Fault contact number to your mobile or another device. Then, should trouble arise, you can quickly make that call and set us to work on your behalf. Of course, if you prefer, you can also contact us by completing our Apply Online Now application form on this website.