You have just been the victim of an accident which was not your fault. You’re physically okay, probably mentally a bit shaken. However, your vehicle has not been so fortunate. Sadly, it is headed to the repair shop for a while. You are left vehicle-less…
Or are you?
Actually, no you are not! This is the fact mentioned in the title. As a victim of a not your fault accident, Australian Law entitles you to a replacement courtesy car. The cost is met by the at-fault driver’s insurance company, which is why this entitlement tends not to be promoted!
Some other important things to know
In obtaining this rental vehicle, there are some key things to know about it. The car should be as near an equivalent to your damaged one as possible. This means, for example, a family saloon should be replaced by another, rather than, say, a tiny compact. In this way, you should be able to carry on with your life pretty much as normal. The same is true for 4WD and utility vehicles.
Our Not My Fault team can organise the accident replacement car to be taken to the repair shop where you are leaving your own car. Once it is fit to return to the road, the replacement can be picked up from the shop.
Of great comfort to many such accident victims, these replacement vehicles are supplied with comprehensive insurance.
Actions to take after your accident
Don’t act like some people who can panic and immediately call a car rental – hoping to get the expense back later. Instead, call this number 1800699034 and speak to our experienced and helpful Not My Fault operatives.
We will work with you to gain the details we need. We do require truthful information about the accident; we know you may feel a bit shaken up. So we will take you through this process with professional care and empathy.
Our aim is to get you back on the road as soon as possible after you fell victim to another person’s shoddy driving skills. In such cases, it’s so often true that the sooner things return to normal, the easier it is to move past the event itself.
