Under Australian Law you have the right to drive a replacement car after a not at fault accident. You shouldn’t be inconvenienced just because someone else caused an accident. The biggest problem that you now have to deal with is getting back on the road quickly – we can help you get a replacement vehicle within 48 hours.
Your daily routine shouldn’t stop because of someone else’s mistake. Whether it’s the school run, work commute, or family errands, you need a reliable car. When you get an accident replacement vehicle, it is a like for like replacement. This means you’ll receive a car that matches your damaged vehicle’s quality and features.
The best part? There is no out of pocket expense to you when you get an accident replacement car. The rental car company works directly with the at fault insurance company or party at fault. You simply get to enjoy having a car while yours is in the shop without having to worry about the financial impact.
This guide shows you exactly how to claim your replacement car – from checking your legal rights to getting the keys. It’s a Simple Process. Getting an accident replacement car is easier than you might think.
What To Do After A Car Accident That’s Not Your Fault
Throughout Australia, there are a lot of people on the roads, especially in the main cities like Sydney and Melbourne. It’s not uncommon to get into a car accident. The biggest problem you face right after an accident is gathering the right information to protect yourself. You shouldn’t be inconvenienced just because someone else caused an accident.
Take Photos Of Everything
Your phone becomes your most important tool after an accident. Take clear photos showing:
- All vehicle damage from multiple angles
- The entire accident scene including road signs
- Skid marks and debris on the road
- The exact position of vehicles
These photos help prove you weren’t at fault. The at fault insurance company needs this evidence to process your accident replacement vehicle claim quickly.
Get The Other Driver’s Details
Under Australian Law, drivers must exchange their information after an accident. Stay calm and collect:
- Full name and address
- Phone number
- Driver’s license details
- Car registration number
- Insurance company information
- Vehicle details (make, model, color)
If the other driver won’t share details, don’t argue. Simply call the police – they’ll help sort things out. Remember, you shouldn’t discuss who caused the accident. Just collect the information you need.
Call Your Insurance Company
You need to tell your insurer about the accident within 24 hours. Have ready:
- Your accident scene photos
- The other driver’s details
- Any witness information
- Police report number if police attended
Tell them if your car isn’t safe to drive. You get the car without having to spend a fortune on out of pocket rental car fees. It doesn’t matter if your insurance company doesn’t provide you with a courtesy car.
Even if you feel fine, see a doctor within 3 days. This protects you if injuries show up later.
Following these steps helps you get an accident replacement vehicle faster. You simply get to enjoy having a car while yours is in the shop without having to worry about the financial impact.
ITS NOT MY FAULT,
WHAT DO I DO?
1800 699 034
Your Right To An Accident Replacement Vehicle
The biggest problem that you now have to deal with is that while your vehicle is in the repair shop, you have no car. You shouldn’t be inconvenienced just because someone else caused an accident. Under Australian Law you have the right to drive a replacement car.
Who Gets A Free Replacement Car?
You can get an accident replacement car if:
- You weren’t at fault in the accident
- The at fault driver’s details are known
- Your car can be fixed
- You have a valid Australian license
Insurance companies don’t readily advertise this given the fact that they will be the ones paying for the costs incurred. You don’t even need comprehensive insurance – if you’re not at fault, you get a replacement car.
WE OPERATE UNDER AUSTRALIAN LAW
If you find yourself saying it wasn’t my fault after an accident you were involved in then under Australian Law you have the right to drive a replacement car. The at fault driver or their insurer must pay for:
- Getting your car towed
- Fixing your car
- Your replacement vehicle costs
The High Court of Australia backs up your right to a proper replacement car while yours gets fixed. Even if your car is written off, you keep the replacement until you get your settlement. You shouldn’t have to pay anything when someone else caused the accident.
A Like For Like Replacement
When you get an accident replacement car, it is a like for like replacement. This means if you have a small, fuel-efficient vehicle, this is what we try to get you in return. If you have a larger vehicle or luxury make, we will endeavour to get you into a suitable vehicle also. We do although need to take into account the age and value of your vehicle.
With over 2,200 vehicles in our fleet, you shouldn’t be inconvenienced and not have the ability to drive your family around town or go to work because of being given an unsuitable car that you’re unhappy with.
You simply get to enjoy having a car while yours is in the shop without having to worry about the financial impact. When you’re not at fault in an accident, there is no better solution.
ITS NOT MY FAULT,
WHAT DO I DO?
1800 699 034
Getting Your Accident Replacement Car – It’s a Simple Process
Getting an accident replacement car is easier than you might think. As long as you can provide us with all requested accident details and parties involved details, we can handle the rest of the process.
What You Need To Provide
The first thing you need is:
- Insurance claim number (if you have one)
- When and where the accident happened
- The at fault driver’s details
- Photos showing the damage
- Police report number (if police came)
- Your driver’s license
Only security of credit card details are required in case you incur any fines or tolls etc. This means that you will be required to provide us with truthful information regarding the accident and assist us in providing any such details that are helpful in us recovering hire car costs for you.
How To Start Your Claim
It’s a Simple Process. You simply have to make the call or apply online to get the ball rolling and get you into one of our cars. Our team is ready 24/7 to help.
Check with your insurance company first – they might give you a courtesy car. But remember, these usually only last 14 days. You shouldn’t be inconvenienced and not have the ability to drive your family around town or go to work because of being given an unsuitable car that you’re unhappy with.
Getting Your Car Approved
Once you apply, we:
- Talk to the at fault driver and their insurer
- Look at your accident photos
- Check the insurance claim is lodged
- Make sure they accept fault
In some instances clients may require to sign statements based on the information you have provided also. Most approvals happen within 48 hours. Then we deliver your replacement car straight to you.
If you don’t have your car, it’s a major inconvenience. When you’re not at fault in an accident, there is no better solution.
ITS NOT MY FAULT,
WHAT DO I DO?
1800 699 034
Getting Your Replacement Car
The biggest problem that you now have to deal with is getting your replacement car quickly and safely. It’s a Simple Process. We’ll deliver the vehicle to you and collect it again when your repairs are complete.
Picking Up Your Car
You get two choices for receiving your replacement car:
- We bring it to your home, work, or repair shop
- You collect it from our location
We send you a message when everything’s ready. If your car isn’t safe to drive, we can often arrange same-day delivery. You shouldn’t be inconvenienced just because someone else caused an accident.
Before you drive away, there’s a rental agreement to sign. This protects both you and us while you’re using the car.
Check The Car Carefully
When you get an accident replacement car, take time to look it over. Check:
- Outside for any damage
- Inside condition
- Lights working properly
- Tires
- Fuel gauge
Take photos if you spot anything wrong and tell us straight away. We check every car before delivery, but your extra check helps avoid problems later.
Using Your Replacement Car
You can keep the car until yours is fixed or, if it’s written off, until you get your settlement money. While you have the car:
- Keep us updated about repairs
- Pay for your own fuel
- Look after the car like it’s yours
There is no out of pocket expense to you when you get an accident replacement car. This means that you will be required to provide us with truthful information regarding the accident and assist us in providing any such details that are helpful in us recovering hire car costs for you.
When your car’s ready, we make returns easy – drop it off, we’ll collect it, or leave it at the repair shop. You simply get to enjoy having a car while yours is in the shop without having to worry about the financial impact.
ITS NOT MY FAULT,
WHAT DO I DO?
1800 699 034
Looking After Your Replacement Car
When you get an accident replacement car, there are a few things you need to know. You shouldn’t be inconvenienced just because someone else caused an accident, but you do need to look after the car properly.
Your Daily Costs
There is no out of pocket expense to you when you get an accident replacement car. But you need to pay for:
- Your fuel (return it full like when you got it)
- Any road tolls
- Parking tickets or fines
- Cleaning if you return it dirty
Only security of credit card details are required in case you incur any fines or tolls etc. The car needs to come back in good condition – just like you got it.
Insurance For Your Replacement Car
The at fault insurance company covers the main costs of your replacement car. You shouldn’t have to pay rental fees when someone else caused the accident.
Check your insurance agreement carefully. Some policies give you extra protection if something goes wrong. Your own comprehensive insurance might help too – ask them before you take the replacement car.
If Something Goes Wrong
If you don’t have your car, it’s a major inconvenience. When you’re not at fault in an accident, there is no better solution. If the car has problems:
- Pull over safely
- Call us straight away
- Take photos of any issues
We’ll get you back on the road quickly with roadside help or another car if needed. You simply get to enjoy having a car while yours is in the shop without having to worry about the financial impact.
ITS NOT MY FAULT,
WHAT DO I DO?
1800 699 034
Getting Back On The Road After Your Accident
Under Australian Law you have the right to drive a replacement car. When you’re not at fault in an accident, there is no better solution than an accident replacement vehicle. It’s a Simple Process – just show you weren’t at fault and we’ll handle the rest.
You shouldn’t be inconvenienced just because someone else caused an accident. Getting an accident replacement car is easier than you might think. We’ll deliver a like-for-like vehicle within 48 hours of approval.
Apply online to reserve your accident replacement car now. You simply get to enjoy having a car while yours is in the shop without having to worry about the financial impact.
ITS NOT MY FAULT,
WHAT DO I DO?
1800 699 034
FAQs
Q1. How quickly can I get an accident replacement vehicle? Most providers aim to deliver a replacement vehicle within 24-48 hours of approving your application. In some cases, you may even receive same-day delivery if your car is deemed not roadworthy.
Q2. Do I need comprehensive insurance to qualify for a free replacement car? No, you don’t necessarily need comprehensive insurance to qualify. If you weren’t at fault in the accident, you’re typically entitled to a replacement vehicle regardless of your insurance status.
Q3. What type of replacement vehicle can I expect to receive? You’re entitled to a “like-for-like” vehicle, which means the replacement should be similar in standard, size, and utility to the one you were driving before the accident.
Q4. Who pays for fuel and maintenance of the replacement vehicle? While the rental itself is free for not-at-fault drivers, you’re responsible for fuel costs, toll fees, and keeping the vehicle clean. Basic maintenance is usually covered, but you should report any mechanical issues immediately.
Q5. How long can I keep the replacement vehicle? You can typically keep the replacement vehicle for the entire duration of your car’s repairs. In case your car is deemed a total loss, you’re entitled to retain the replacement until you receive your settlement.
