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If you have been involved in an accident which was not your fault, this might well mean that your car is going to be off the road for a short or long period of time. Here’s the first thing not to do…

1. Don’t keep calm and struggle on somehow

Actually, though it’s natural to be upset, once you have calmed down, it’s the second bit of this advice that’s important. Some people simply try to use public transport, or rely on the helpfulness of good friends or family members to get them where they need to be until their own vehicle is repaired. Don’t! Under Australian law, after an accident where you are not at fault, you are entitled to a courtesy replacement vehicle. Use our online form or phone us on 1800699034 to start the process to get yours. Which brings us to our second don’t…

2. Don’t try to hire a car through a hire car company yourself

This can be a natural reaction, especially as many insurance companies won’t immediately advise you of the fact that you are entitled to a replacement vehicle. We want to let you know that hiring one yourself is going to immediately cost you quite a sum in out-of-pocket expenses to do so. If you do this, you then later have to try and gain a reimbursement or recovery of the costs you’ve spent – and that can be difficult, time consuming, and sometimes even unsuccessful.

3. Don’t worry about collecting or returning your replacement car

This can seem another potential hassle at a fraught time. It’s not. Our experienced team will arrange delivery of your replacement vehicle either to your home or workplace, or to the repair shop that is returning your damaged car to its former glories. What’s more, once it is ready for you to collect, as you drive off with a sense of relief, even joy, we’ll happily organise the pick up of your courtesy car from the repairers.

Being involved in a ‘not my fault’ accident is a stressful situation. Therefore, letting our team of experts sort out that accident replacement car at least takes that one strain off your shoulders.