Click Fraud Protection Skip to main content

Have you ever been in a not at fault car accident and your insurance company has said you are not entitled to a courtesy car?

If you’re in a car accident, it can be highly stressful. The last thing you need during this challenging time is to be left without a car, meaning you are unable to get to and from work.

The good news is that you are entitled to a replacement courtesy car if you find yourself in this situation. You shouldn’t have to suffer when someone else caused the accident.

What you should know about your replacement courtesy car

First of all, know that insurance should cover your rental car. This is not necessarily your insurance – if someone else was at fault in the accident then it is their insurance that should be covering the cost.

Don’t settle for any replacement car

If you drive a 4WD because you need to transport your four kids around, then you are entitled to get a similar make and model for your courtesy replacement vehicle.

It might not be the exact same car, but it should be just as spacious and be able to seat all of your children.

If your repairs are delayed, this isn’t your fault

If the insurance says it will only cover a replacement vehicle for 21 days, but your car is taking a full month to repair, this is not your fault either.

In order to extend the rental period, you will need to prove that you need the car. This is easy to do if you have a workplace that is difficult to get to without public transport – simply get your boss to write the insurance company a letter.

Or if you are a stay at home mum, prove your children’s school address to show you need to car in order to be able to do the school run.

Remember, when you are in a not at fault accident, you shouldn’t let go of your rights. Make sure you get the car you deserve.

If you are looking for a temporary replacement courtesy car, we can help. Get in contact with us today and we’ll ensure you have a hire car in no time.